Booking Principals

We are giving our guests the reassurance they need when booking our accommodation following the Covid-19 pandemic.

1 WAITING FOR WALES TO OPEN TO TOURISM
We are not accepting any new bookings before 17th July 2020 and are awaiting the Welsh Government to give a date for tourism businesses in Wales to reopen.

2 NEW BOOKING TERMS
A deposit of £100 is required to secure your booking. The remaining balance is due 4 weeks before arrival. If the Government impose further lock down rules due to Covid-19 for the dates you have booked or you have received a notice to self isolate for 14 days over the booking or you have developed symptoms of Covid-19, your payment is NOT LOST, we will honour your booking by transferring your date up to 12 months ahead up to the value of your initial booking (extra payment will be required in a more expensive period and a refund will be given in a less expensive period).
If a transfer date is not possible, then a refund of the full amount will be given.

3 TRAVEL INSURANCE
We recommend you take out travel insurance when you make a booking.

Cleaning Principals

Cleanliness of our Lodges is our top priority. The following principles form a crucial part of our commitment in providing a Safe Stay.

1 CLEANERS WILL WEAR ADEQUATE PPE
Appropriate PPE equipment and training guidance for our cleaners to enable them to work safely and to correct guidelines.

2 ALL SURFACES & ITEMS ARE SANITISED
Anti-viral disinfectant will be used to sanitise all surfaces and heavy-use items such as worktops, tables, welcome folders, remote controls, switches, sockets, cords, door/window handles, thermostats, plugs & appliances. A fogging machine will be used to disinfect the lodge

3 NON-ESSENTIAL ITEMS ARE REMOVED
Non-essential items which are difficult to clean will be temporarily removed, such as board games, computer consoles, surplus crockery, hair dryers, decorative soft furnishings such as cushions and throws.

4 EXTRA CLEANING TIME ALLOWED
Customer check-out will be by 9am and check-in will be after 5pm to allow extra time for cleaning (disinfectants need at least 1hr to dry and air in the property once cleaners leave).

5 CUSTOMER REASSURANCE GIVEN
Customer notifications will be left in the property to reassure guests of the additional care and attention taken when cleaning the property.

6 GUEST SAFETY DURING STAY
Anti-bacterial liquid soap will be provided in the accommodation for guests to use during their stay.

7 REPORT AND MANAGE INFECTION CASES
Adhere to government guidelines on reporting and managing potential infection cases.

8 HOT TUBS
The hot tub will be cleaned and sanitised daily according to the guidance and standards set by relevant governing bodies.

Social Distancing Principals

As well as our cleaning principles, ensuring our guests feel comfortable and not pressured into contact situations is equally important. We will be able to welcome our guests while sustaining distancing measures to provide customer confidence in our Staying Safe principals.

1 SAFER ARRIVAL & DEPARTURE PROCESSES
We manage guest arrival, key collection from a key safe without face to face contact. If security deposits are required on arrival, we request a bank transfer for payment.

2 NO SHARED FACILITY USAGE
Lodges are self contained with their own facilities and recycling shed/storage with private parking and a gated garden. If guests would like to walk on the two Farm Trails, we require guests to wash and sanitise their hands before and after their walk, as there may be a need to open and close gates along the way.

Thank you for your co-operation and we look forward to welcoming you to your Stay Safe visit at Lôn Lodges.

1 HEALTH CHECK
We will contact you before your holiday start date to ask you not to come to Lôn Lodges if you or any of your party, within the 14 days prior to arrival, have had a raised temperature, and/ 7 or persistent cough, and/or loss or change to their sense of smell or taste, or are unwell. If you, or any of your party become ill or display any symptoms of Covid-19 or receive a track and trace alert while you are at the property, you should call us straight away. Please see our Terms and Conditions.

2 TRAVEL ITEMS
Please bring your own hair-dryer, boardgames and books as these items have been removed for your safety. Consider bringing appropriate face masks 9 and disposable gloves for using on your day trips.

3 FOOD
Please consider either bringing food with you or arranging a food delivery slot for your arrival, as our local small food stores are likely to be busy. Please bring your own tea, coffee and sugar. Thank you.

4 HAND WASH
Use the provided antibacterial/viral soap for washing hands regularly before leaving the property and arriving back at the property.

5 HOT TUB
We require to maintain the hot tub each day and would please ask that during the daily visit we are given the social distancing measures of at least 2 metres from our working area.

6 RUBBISH
Please be responsible with your rubbish and put all re-cycling and general waste in the bags and bins provided. All bags to be tied and secured.

7 DEPARTURE DAY
Please open all windows to allow fresh air into the property. Please can you strip the bed linen (including sheets, duvet covers, pillow cases, pillow protectors, duvet protectors and mattress protectors) from the beds and put these and your used towels in the provided linen basket before you leave.

8 WASHING
Please can you put all dirty cooking items in the dishwasher on a hot wash and do not leave any unwashed items out on the surfaces.

9 LEAVING
Please can you leave the Lodge in a clean and tidy way as found on arrival. Please leave windows open.

10 DEPARTURE
Please contact the owner when you are ready to leave the property and leave the key in the key safe.